Support

Frequently Asked Questions

FAQ

What products does ShrugSweaters.com offer?

ShrugSweaters.com offers a wide range of cozy and stylish items across categories including Loungewear, Scarves, Bedding, Throws, Clothing and Accessories, Home Decor, Sleepwear, Bath Robes, Blankets & Quilts, Furniture, Bedroom Furniture, Nursery, and Blankets. Our collection focuses on comfort, quality materials, and on-trend designs for every room and occasion.

Do you offer adult and children's sizes?

Yes. Our product lines include items in various sizes to fit adults and children, as well as unisex options. Product pages indicate size availability and care instructions to help you choose the right fit.

What materials are used in your products?

We source a range of materials including cotton, cotton blends, wool blends, acrylics, and synthetic fibers depending on the item. Each product page lists the exact materials and care guidelines to help you maintain quality and longevity.

How can I care for my loungewear, blankets, and bedding?

Care instructions vary by item. Please refer to the product page for specific washing and drying guidelines. In general, many items are machine washable on gentle cycles, with cold water, and air drying or tumble drying on low heat unless otherwise noted.

What is your shipping policy?

We offer standard and expedited shipping options. Delivery times depend on your location and chosen shipping method. You will receive a tracking number after your order ships, and we aim to provide accurate estimates during checkout.

Do you ship internationally?

Yes, ShrugSweaters.com ships to multiple countries. Some restrictions may apply based on local regulations or product availability. During checkout, you’ll see the available shipping destinations for your address.

What is your return and exchange policy?

We accept returns and exchanges within a specified window from the delivery date, provided items are unused, unwashed, and in their original packaging. Specific details, including eligible items and required steps, are provided on our Returns page.

How do I track my order?

After you place an order, you’ll receive a shipment confirmation email with a tracking number. You can also track your order in your ShrugSweaters.com account under the Orders section.

Whatpayment methods do you accept?

We accept major credit and debit cards, and may support additional payment options such as PayPal or other regional methods at checkout. Availability may vary by region.

Can I customize or personalize items?

Some items may be eligible for customization or personalization. Product pages will indicate if personalization is available, along with any associated fees, lead times, and care considerations.

How do I contact customer service?

You can reach our customer service team via the Contact Us page, by email, or by phone during business hours. We aim to respond promptly to all inquiries to ensure a smooth shopping experience.

Are there size charts available?

Yes. Each product page includes a size chart with measurements to help you choose the right fit. If you’re between sizes, we recommend selecting the larger option for a more comfortable fit.

Do you offer gift cards?

Gift cards are available as a convenient option for gifting. They can be purchased online and redeemed at checkout for eligible items.

Are there promotions or loyalty programs?

We offer occasional promotions, seasonal sales, and loyalty rewards for registered customers. Details are available on our Promotions page and within your account rewards dashboard.

What should I do if an item arrives damaged or is defective?

If you receive a damaged or defective item, please contact us within the specified window with photos and order details. We will assist with a replacement, refund, or other applicable remedy according to our policy.

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